Juniper SRX - How to collect RSI (Request Support Information) to provide it to Juniper TAC
Code:
user@srx-220> request support information | save RSI-11-07-2013.txt
Wrote 21585 lines of output to 'RSI-11-07-2013.txt'
user@srx-220>
user@srx-220> file archive compress source /cf/var/home/user/RSI-11-07-2013.txt destination /cf/var/home/user/RSI-11-07-2013.txt.tgz
/usr/bin/tar: Removing leading `/' from member names
user@srx-220>
If relative path is given to "save" command (Unix absolute path starts with a forward slash [/]), it will have the file in user's home directory (as seen above). You can save the RSI to "/var/tmp/" and use relative file name to "file archive":
Code:
user@srx-220> request support information | save /var/tmp/RSI-11-07-2013.txt
Wrote 21585 lines of output to '/var/tmp/RSI-11-07-2013.txt'
user@srx-220> file archive compress source RSI-11-07-2013.txt destination RSI-11-07-2013.txt.tgz
/usr/bin/tar: Removing leading `/' from member names
Resulting tgz file should be provided to JTAC engineer and then removed from the filesystem (as well as uncompressed file) to preserve space, specially if it is a branch device.
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